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Care at Home

Care at Home

Who we care and support:

Care at home is for anyone who needs support with their daily tasks, as well as for people at end of life needing palliative care.  
 
Our care is culturally appropriate - we achieve this by providing staff who speak the same languages as the patients do and who are also experienced in observing the cultural and religious aspects throughout the period of end-of-life care. 
 
Our love and care: 

We provide the same Support Workers and/or two workers for timed visits, and ensure support throughout the day and night.   
 
Our support is for 365 days a year and flexible to meet the person’s Care Plan requirements.  Support can be funded privately or from customer’s Direct Payment/Continuing Health Care Support Package.   
 
We give free information, advice and guidance to claim all relevant entitlements e.g. assessment for Direct Payment, Aids and adaptations.
 
Some examples of our love and care:
  • Having regular Support Worker (s) throughout the days and nights. 
  • We match staff with customers to achieve the best outcomes. If required, we allocate staff who are bilingual in community languages such as English, Punjabi, Chinese, Cantonese, Urdu, Bengali, Arabic, Polish, and African.
  • Some customers may have the need for a regular team of staff for short visits; we make sure that the same team members attend throughout the whole arranged period to achieve continuity.
  • The Support Workers will assist with daily tasks of helping in and out of the bed, washing, bathing, toileting, preparing and feeding meals/snacks, shopping, reminding to take medications, laundry and other domestic tasks as required for the customer.
  • Accompanying to appointments; ensuring company during the day and night to people in hospital, visit friends, relatives, place of worship, attend support groups, visit the park and other social and leisure events/settings.
a woman offering tea to another elderly woman
asian man in medicinal equipment tool
senior woman in wheel chair helped by a nurse
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